T’s and C’s

REFUND AND CANCELLATION POLICY

Refunds

PLEASE CHOOSE CAREFULLY we do not refund because you have changed your mind, didn’t use or no longer require your items.  We refund for faulty goods only.

Cancellations

Cancellation of Food Orders:

A 25% cancellation and restocking fee will apply to an order or part thereof cancelled prior to the delivery/pickup date.

No refund will be given for fresh food cancelled within 4 days of delivery/pickup date.

Cancellation of Balloon Orders:

A 25% cancellation and restocking fee will apply to all balloon orders cancelled prior to delivery/pickup date and not completed.

A 100% cancellation fee will apply to all balloon orders already completed.

Cancellation of Hire Equipment

A 25% cancellation fee will apply to all hire equipment cancelled 7 days or more prior to hire date.

A 50% cancellation fee will apply to all hire equipment cancelled 3 to 6 days prior to hire date.

A 100% cancellation fee will apply to all hire equipment cancelled 2 days or less prior to hire date.

Cancellation of Waitstaff

A 10% of deposit cancellation fee will apply if cancelled prior to one month of function.

Deposit non refundable if cancelled within one month of function.